Pakakumi products are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service. We want you to enjoy our products safely and responsibly. We have put into place a range of measures to ensure that everyone who enjoys our service can do so in as safe a way as possible.

We are dedicated to helping our customers enjoy gambling and our products are intended to deliver an entertaining and fun experience. Responsible gambling is a serious matter and if you feel like this is becoming a problem help is readily available. Please establish safe gambling limits for yourself and stick to those limits.

Our services are restricted ONLY to persons who are 18+ and not under self-exclusion. Please NOTE gambling is not a FORM OF INCOME. It is meant for leisure, entertainment and fun.

If you feel you may have a problem with your gambling, ask yourself the following questions:

• Do you prefer gambling to spending time with your family, friends or other ways to have quality time?
• Would you steal, lie or sell valuable assets to get money to gamble?
• Do you ever miss work or classes so that you can gamble?
• Do you feel gambling is a way out of a boring or unhappy life?
• Have you ever gambled away all your money away, and been unable to afford food or pay your basic bills like rent?
• Do you lie or hide the amount of time or money spent gambling?
• Would you feel depressed if you were to lose your money through gambling? Would more gambling provide the only relief?
• Do you feel an urge to recover all of your losses right away when you happen to incur a loss due to gambling?
• Do you respond to arguments, frustrations or disappointments with desire to gamble more? Is gambling driving you depressed or suicidal?

The more positive answers you gave to the above questions, the more serious gambling problem you may have.

Important tips on betting responsibly

• Treat your betting as an entertainment expense.
• Only gamble with money you can afford to lose.
• Know your limits, and be clear about them before you start betting.
• Remember to take a break.
• Don’t gamble when you’re upset or depressed.
• Do something else to occupy your free time.
• Don’t chase losses.

Support services

If you may require help or support in relation to your gambling problem reach our Call Center number 0743999333 and you will be guided appropriately. Or you can directly reach to following the psychosocial support services centers:

• Mental Wellness Kenya - 0717 234 621
• Red Cross Mental Health and Psychosocial Support- 0703 037 000
• Nisikize - 0900 620 800

Please read and understand our terms and conditions before playing our games.

Persons BELOW 18 years are prohibited from accessing Pakakumi services. It is your responsibility to ensure your account at no time is used for underage gambling. Some ways to prevent minors from accessing your account include:

• Do not leave your phone or computer unattended when you are logged on to our platform.
• Make sure to logout when you leave our platform.
• Do not leave the "Save Password" option enabled.